Privacy Policy

Privacy policy  

Lush Vitality insists upon the highest standards for secure transactions and protection of your Personal  Information and its privacy. Please read the following statement to learn about our information gathering and  dissemination practices. 

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any  changes, please review this policy periodically. 

Lush Vitality is committed to protecting and safeguarding your privacy. 

This Privacy Policy describes the types of personal information that is collected on the Lush Vitality website, how  we mutually benefit from such information, how we may use that information and with whom we may share the  same. The Privacy Policy also describes the measures we take to protect the security of this information as well  as how you can access, modify or delete your personal information at any time. It also explains how you can  object to the processing of your personal information or to receiving communications about our products and  services. 

By mere use of the website, you expressly consent to our use and disclosure of your personal information in  accordance with this Privacy Policy. If you do not agree please do not use or access our Site. This Privacy Policy  is incorporated into and subject to the 

terms and conditions 

  1. Collection Of Personally Identifiable Information (PII) And Other Information 

Lush Vitality limits itself to collect information in order to ensure accurate service. Most of the information we  collect is very basic and is needed to complete a purchase or provide a refund. Examples of customer  information that may be collected by us include your name, address, telephone number, date of birth, email  address, descriptions of the items requested or purchased, language preference, the IP address and operating  system of your computer, and the browser type and version being used by you. 

We will not sell, distribute or lease your personal information to third parties. 

We may automatically track certain information about you based upon your behavior on our site. We use this  information to do internal research on our users' demographics, interests, and behavior to better understand,  protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information  may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to  (whether this URL is on our site or not), your computer browser information, and your IP address. 

Credit Card, Debit Card and Banking Information 

Lush Vitality does not collect or store Credit Card or Debit Card or any of your banking information as it is directly  transmitted through the payment gateway provider to the payment network or bank. 

  1. Registration 

In order to take advantage of some features of the site, you must register and create a member account which is  free of any cost. An online registration form may require you to provide information such as your name, email  address, and a password. 

Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share  your password with any third parties. If your password has been compromised for any reason, you should  change it immediately. 

  1. Technologies That Allow Us To Customise Your Experience On Kama Ayurveda 

We use various technologies to collect information relating to your visit to our website, such as the Uniform  Resource Locater (URL) that referred you to our website, Internet Protocol address, browser type, browser  language, the date and time of your request, etc. This enables us to enhance and customise your experience on  our website. For example, we may collect the Internet Protocol (IP) address identifying your computer or device  and indicating your geographic region for statistical purposes. In some instances, we may use these technologies  in combination with the personally identifiable information you provide on the website. These technologies may  provide a variety of information such as whether you have visited Lush Vitality before. They also may enable you  to save your preferences. Each technology is explained below. 

Web Beacons And Tracking Links

Web Beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines  of code and are embedded on the pages of our website. They are often used in combination with Cookies and  are often not visible to the user of the website. Web Beacons may relay information to third parties such as our  service providers and may be used in order to track customer response to certain advertising, to better target  interactive advertising and to enhance customer support and usability. If you reject our Cookies (see Cookie  section below), you will prevent Web Beacons from relaying this information about you and may limit your use of  some of our website features. 

Cookies 

We use data collection devices such as "cookies" on certain pages of the website to help analyze our web page  flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your  hard drive that assist us in providing our services. We offer certain features that are only available through the  use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session.  Cookies can also help us provide information that is targeted to your interests. Most cookies are "session  cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are  always free to decline our cookies if your browser permits, although in that case you may not be able to use  certain features on the website and you may be required to reenter your password more frequently during a  session. 

  1. Use Of Your Personal Information, Demographic And Profile Data 

We use personal information to provide the services you request. To the extent we use your personal information  to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to  resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest  in our products and services, inform you about online and offline offers, products, services, and updates;  customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our  terms and conditions; and as otherwise described to you at the time of collection. 

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and  profile data about our users' activity on our website. 

We identify and use your IP address to help diagnose problems with our server, and to administer our website.  Your IP address is also used to help identify you and to gather broad demographic information. 

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact  information and demographic information (like zip code, age, or income level). We use this data to tailor your  experience at our site, providing you with content that we think you might be interested in and to display content  according to your preferences. 

  1. How Do We Mutually Benefit From The Personal Information? 

Marketing Emails 

In case you choose to leave your email address with us we would deliver to you information through emails such  as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or  promotions. If at any time you decide that you would not like to receive these emails, you may select the  'Unsubscribe' link on the email or edit your information and consent to receive email and other communication in  the 'Profile' section for registered users. 

Text Messages 

If you have chosen to leave your mobile phone number with us, you may receive text message/SMS alerts  containing product and event information, cosmetics tips or promotions on your mobile phone. Please note that  we will never send you any unsolicited text message on your mobile phone. Kama Ayurveda does not charge any  fee for you to receive any text message from us. However, your mobile service provider may charge you for  sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by  your mobile service provider. 

Telephone Calls 

If you have chosen to leave your mobile phone number or landline number on our website, you may receive  phone calls containing product and event information, cosmetics tips or promotions on your mobile phone or  landline phone. 

Communications To Serve You

If you have chosen to provide us with your contact information, we may provide you with service related  announcements by any means, including email, letters and concerning the website or contact you regarding your  customer service requests or questions. For example, all registered users will receive a welcoming email to  confirm their registration. These types of communications are necessary to serve you, respond to your concerns  and to provide the high level of customer service that Kama Ayurveda offers its customers. 

Customised Service 

We may use your personal information you have chosen to give us to provide you with customised service and  use of our website. For example, we may suggest products that would be of particular interest to you. Such  customised information may be conveyed to you by way of emails or text messages/sms and phone calls. 

Special Events, Questionnaires And Surveys 

On occasion, Lush Vitality may sponsor special events (such as contests, promotions or other offerings),  questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any  personal information you provide will be processed. We strongly suggest you review any applicable rules before  participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the  processing of personal information is governed by this Privacy Policy and the purposes it sets forth. 

Employment 

If you provide personal information to us with respect to employment, such as your resume, we will treat such  personal information as confidential and use it only to consider you for current and future employment  opportunities and to contact you with respect to employment with us or our affiliates. We will retain your  information for further recruitment opportunities that may arise, unless you tell us that you no longer wish for us to  retain your information. 

An "Affiliate" is a person or entity that directly or indirectly through one or more intermediaries, controls or is  controlled by, or is under common control with, our company. 

  1. Advertisements On Lush Vitality 

We use third-party advertising companies to serve ads when you visit our website. These companies may use  information (not including your name, address, email address, or telephone number) about your visits to this and  other websites in order to provide advertisements about goods and services of interest to you. We do not take  any responsibility with respect to your visits to such other websites and providing any information/s therein. 

  1. Links To Other Sites 

Occasionally, we may make available a link to a third party web site. These links will let you leave the portal. The  linked sites are not under our control and we are not responsible for the privacy practices or the contents of any  linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible  for webcasting or any other form of transmission received from any linked site. We provide the links to you only  as a convenience. We do not endorse the site or its use or contents. 

  1. Sharing Of Personal Information 

We may share personal information with our other corporate entities and affiliates who may use the said  information in accordance with this policy to: help detect and prevent identity theft, fraud and other potentially  illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co branded services that you request where such services are provided by more than one corporate entity. If you  have any objection to such sharing than we request you should not provide us with any information. 

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy  Policy. Examples include webstore management companies, order processing companies, courier companies,  data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfillment  companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to  personal information needed to perform their functions but may not use such information other than on our behalf  and in accordance with this Privacy Policy. 

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information  with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with  such third party and the information you provide may be used by such third party for their own purposes and in  accordance with their own policies.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is  reasonably necessary to respond to any court orders, or other legal process. We may disclose personal  information to law enforcement offices, third party rights owners, or others in the good faith belief that such  disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an  advertisement, posting or other content violates the rights of a third party; or protect the rights, property or  personal safety of our users or the general public. 

  1. Business Transfer 

We and our affiliates will share / sell some or all of your personal information with another business entity should  we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur  that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to  your personal information. 

  1. SECURITY PRECAUTIONS 

We have put in place reasonable measures to protect the personal information contained in our databases.  Measures are in place to prevent unauthorized access and maintain appropriate use and accuracy. Furthermore,  data that is transmitted in association with our online store is encrypted and is secured by SSL as per  international standard IS/ISO/IEC 27001.  

  1. Transfer Of Data To Other Countries 

Lush Vitality, our Affiliates and third parties who may receive your personal information in accordance with this  Privacy Policy and the databases in which your personal information is stored shall be located in India and are  required to honour the privacy representations made in this Privacy Policy under applicable laws of this country.  In case of transfer of data to any other country, legal protections applicable to personal information in the  concerned country will apply. 

  1. Choice/Opt-Out 

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related)  communications from us on behalf of our partners, and from us in general, after setting up an account. 

If you want to remove your contact information from all Lush Vitality lists and newsletters, please  visit:http://www.lushvitality.in/unsubscribe.php 

  1. Policy Change 

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without  your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we  will provide a more prominent notice (including, for certain services, email notification of privacy policy changes).  We will also keep prior versions of this Privacy Policy in an archive for your review. 

  1. Your Comments 

We welcome your feedback. If you have questions or comments about our privacy policies, feel free to drop us a  message by writing to us at wecare@lushvitality.in 

  1. OUR RIGHTS 

We may elect to electronically monitor areas of the portal and may disclose any Content, records, or electronic  communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is  necessary or appropriate to operate the portal; or (iii) to protect our rights or property or the rights of the users,  Sponsors, Providers, Licensors, or Merchants. 

We are not responsible for screening, policing, editing, or monitoring such Content. If notified of allegedly  infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine  in our sole discretion whether to remove or request the removal of such Content from the portal. We may  terminate your access, or suspend your access to all or part of the Site, without notice, for any conduct that we,  in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a  third-party Provider, Merchant, Sponsor, Licensor, service provider, or us. Because customer service is  paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us  that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by  each customer. 

  1. Children

The Lush Vitality website is not designed for persons under the age of 18 and we do not knowingly collect  personally identifiable information from anyone under the age of 18. If you are under 18 years of age, you may  browse Kama Ayurveda, but please do not provide your personal information to us. For example, you cannot  register. If we become aware that we have inadvertently received personal information from a visitor under the  age of 18 on the website, we will delete the information from our records. 

  1. Your Consent 

By using the Website and/ or by providing your information, you consent to the collection and use of the  information you disclose on the website in accordance with this Privacy Policy, including but not limited to Your  consent for sharing your information as per this privacy policy. 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as  soon as possible, at the above address. We will promptly correct any information found to be incorrect.